Connect Your Ecosystem. Unlock CX Potential with Advanced Integrations.
A great customer experience relies on more than just a contact centre platform – it depends on how well your systems work together. We seamlessly integrate Amazon Connect with your core business tools, including CRMs, payment systems, data platforms and more, using AWS-native services like Lambda, API Gateway and EventBridge.
The result: a unified, intelligent agent and customer experience built on real-time data.
Seamless Data Flow for Smarter, More Personalised Interactions
CRM, Case and Ticket Management Systems
Integrate Amazon Connect with platforms like Salesforce, HubSpot, and Zendesk to give agents a complete, real-time customer view. AWS Lambda and API integrations provide instant access to account data, orders, and open cases, while automatically creating and updating tickets. This improves accuracy, reduces handling time, and strengthens service consistency.
Identity & Authentication Integration
Make interactions secure and personalised from the start with integrated identity solutions for both agents and customers. Enable single sign-on (SSO) for agent access, and support customer verification using OTP or MFA workflows. These controls strengthen security, streamline onboarding, and reduce friction while ensuring the right customer receives the right support.
Custom & Legacy Data Platforms
Connect Amazon Connect to homegrown applications, legacy databases, and enterprise data platforms to unlock richer customer context. These integrations can enrich routing decisions, tailor self-service responses, and support more personalised experiences across voice and digital channels. The result is better outcomes without forcing immediate system replacement.
Payment Gateways
Enable secure and compliant payment experiences using Amazon Connect capabilities and AWS security services. Support pay-by-link, IVR-based payments, and automated billing workflows while reducing risk and minimising exposure of sensitive data. This streamlines collections and payments, improves customer convenience, and supports consistent handling across channels.
Knowledge Bases
Integrate internal knowledge sources and apply AWS Generative AI to deliver smarter customer experiences. Surface trusted answers for agents in real time, reduce time-to-resolution with guided responses, and automate common FAQs through intelligent self-service. This improves consistency, drives higher containment, and scales support without sacrificing quality.
We specialise exclusively in AWS and Amazon Connect AI solutions.
Every solution is built using native AWS services, so you keep full ownership, flexibility and control with no lock-in, no proprietary layers. Your organisation retains the IP and can extend and evolve your AI capabilities as needs change.
