Uninterrupted Service. Continuous Optimisation. Total AWS Peace of Mind.
Keep your Amazon Connect and AWS ecosystem performing at its peak with our comprehensive Managed Services and Support. We provide ongoing optimisation, rapid incident response, and 24/7 engineering support from the most technically advanced operators in the APJ region.
Commitment to Outcomes: Continuous Value Realisation Powered by APJ's Best
Ongoing Optimisation
Proactive monitoring and continuous improvement to keep your Amazon Connect environment and Gen AI solutions running at peak performance. We analyse trends across contact flows, queues and automation / AI outcomes, tuning configurations to lift containment, optimise CX outcomes, and improve agent efficiency. We ensure your platform stays stable, scalable, and cost-effective.
24/7 Engineering Support
Always-on access to highly skilled, locally based engineers who specialise in Amazon Connect and the broader AWS and Gen AI ecosystem. We respond quickly to incidents, troubleshoot integrations, flows, and performance issues, and provide clear resolution updates. We help keep your contact centre operating reliably, especially during critical business periods.
Knowledge & Capability Uplift
Ongoing coaching, training, and practical enablement for your operational and technical teams to build long-term confidence. We provide structured knowledge transfer, playbooks, and best-practice guidance across Connect administration, reporting, and AI workflows. Our goal is help you retain autonomy while still having expert support when needed.
Feature & Release Management
End-to-end management of new Amazon Connect and AWS feature releases, ensuring your platform stays current, secure, and aligned to best practice. We assess impact, plan rollout activities, validate changes in lower environments, and support adoption. Your team benefits from innovation without taking on the overhead of constant upkeep.
We specialise exclusively in AWS and Amazon Connect AI solutions.
Every solution is built using native AWS services, so you keep full ownership, flexibility and control with no lock-in, no proprietary layers. Your organisation retains the IP and can extend and evolve your AI capabilities as needs change.
