Great Customer Experiences shouldn't be limited to the world's largest brands
Our purpose is to unlock measurable market uplift in CX by making sector leading, end-to-end technology accessible, scalable, and truly sustainable for organisations of all sizes across APJ.
What We Stand For
We empower organisations to deliver the kind of customer experiences that define market leaders — through technology that’s accessible, scalable and built for long-term success.
Sustainable Value Creation
We want to engineer durable, demonstrable value for our clients, their customers, and the broader APJ economy, ensuring Contacx’s sustained growth is a direct result of their success.
Unassailable Expertise
We are obsessed with being genuine, domain-specific experts whose knowledge and insight in CX technology are undisputed and foundational to our client success.
Relentless Evolution
We are here to grow, lead and set the standard in our sector. We continually advance the capability, maturity and scale of our team, treating every project and process as a deliberate opportunity for meaningful improvement and innovation.
Strategic CX Implementers
We bridge the gap between cutting-edge CX and AI technology and real-world operations. Our experts integrate and operationalise complex ecosystems, ensuring our clients achieve sustainable, measurable ROI and a future-ready CX foundation.
Our Team
The People Behind Contacx
At Contacx, we’re building a team defined by mastery, curiosity, accountability, and genuine respect. We aim high, move fast, and support each other to deliver outstanding outcomes for our clients and their customers. At our core we like to affectionately think of ourselves as a team of contact centre nerds.
Matt Sanders
Co-founder and CEO
Richard Johnson
Co-Founder and CTO
Chris Connell
Chief Delivery Officer
Tim Reynolds
Head of Engineering
Sepehr Hosseini
Head of AI
Meet Some of Our Amazing Team
Cazna Makirere
Senior Technical Delivery Manager
Gerald De Guzman
Senior Engineer
John Jomel Pangilinan
Senior Engineer
Siddharth Rajesh
Senior Engineer
Chock Mimura
Engineer
