Terms & Conditions
Last Updated: 5 March 2026
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Welcome to Contacx. These Terms and Conditions (“Terms”) govern your use of the Contacx website located at https://www.contacx.com.au (the “Website”), operated by Contacx (“we”, “our”, or “us”).
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.
1. About Our Services
Contacx is Asia Pacific’s leading delivery partner for Amazon Connect and AI-driven Customer Experience (CX) solutions. Our Website provides information about our services, including Amazon Connect deployments, AI & automation solutions, managed services, workforce management, and integrations. Please note that the actual provision of any consulting, IT, or managed services will be governed by a separate, formal Master Services Agreement (MSA) or Statement of Work (SOW) signed between you and Contacx.
2. Acceptance of Terms
By browsing, accessing, or utilising any information on this Website, you acknowledge that you have read, understood, and agree to comply with these Terms, as well as our Privacy Policy.
3. Intellectual Property Rights
All content, design, graphics, text, logos, layout, and software on this Website are the intellectual property of Contacx or our licensors. This includes, but is not limited to, articles, case studies, news updates, and solution frameworks.
You may view, download, and print content from the Website for your own personal, non-commercial use, or to evaluate Contacx’s services for your organisation.
You must not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of our intellectual property without our prior written consent.
“Amazon Connect” and “AWS” are trademarks of Amazon.com, Inc. or its affiliates. All other third-party trademarks mentioned on our Website are the property of their respective owners.
4. Acceptable Use
When using our Website, you agree not to:
- Use the Website in any way that violates any applicable local, national, or international law or regulation (including Australian law).
- Attempt to gain unauthorised access to our Website, the server on which it is stored, or any server, computer, or database connected to our Website.
- Engage in any activity that could damage, disable, overburden, or impair our servers or networks.
- Use data mining, robots, screen scraping, or similar data gathering and extraction tools on our Website.
- Submit false, misleading, or malicious information via our contact forms.
5. Third-Party Links
Our Website may contain links to third-party websites or services (such as AWS resources, partner sites, or external articles) that are not owned or controlled by Contacx. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Accessing these links is at your own risk.
6. Disclaimer of Warranties
While we strive to keep the information on our Website accurate, up-to-date, and secure:
The Website and its content are provided on an “AS IS” and “AS AVAILABLE” basis.
Contacx makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, or availability of the Website’s content.
We do not warrant that the Website will be uninterrupted, error-free, or completely free from viruses or other harmful components.
7. Limitation of Liability
To the maximum extent permitted by applicable Australian law, including the Australian Consumer Law (ACL), Contacx and its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your access to, use of, or inability to use the Website. This includes, without limitation, loss of profits, data, business interruptions, or other intangible losses.
8. Indemnification
You agree to indemnify, defend, and hold harmless Contacx and our team from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising out of your violation of these Terms or your misuse of the Website.
9. Changes to These Terms
We reserve the right to modify or replace these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Australia (and specifically the state in which Contacx is headquartered). Any legal proceedings arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Australia.
