Fast-Track Your Contact Centre Transformation on Amazon Connect.
As AWS and Amazon Connect specialists, we deliver rapid, scalable, and cost-effective implementations. We eliminate complexity with a proven methodology, ensuring a seamless migration or deployment onto the most innovative cloud contact centre platform on the planet, getting you to value faster than anyone else.
Implementation approach
How We Implement: The Contacx Delivery Model
We’ve spent seven years delivering Amazon Connect for organisations of all sizes. That experience has shaped a delivery approach that’s fast, efficient and low-risk - giving you a tailored solution ready to go live in 2–3 weeks and a platform built to evolve with your needs.
How Do We Implement?
We’ve spent over 7 years refining our delivery approach for Amazon Connect.
Each implementation is tailored to our customer's needs
Define
Highly effective business and customer requirements refinement process using Contacx design model.
Design
Design solution utilising Contacx base architecture with required customisations.
Build
Rapidly build and deploy tailored solution using Contacx experts and deployment tools.
Launch
Robust but streamlined UAT process supported by Contacx automated testing tools.
Support & Extend
Rapidly and cost effectively extend solution as required — with optional Contacx managed service and support hub.
• Define
Highly effective business and customer requirements refinement process using Contacx design model.
• Design
Design solution utilising Contacx base architecture with required customisations.
• Build
Rapidly build and deploy tailored solution using Contacx experts and deployment tools.
• Launch
Robust but streamlined UAT process supported by Contacx automated testing tools.
• Support & Extend
Rapidly and cost effectively extend solution as required — with optional Contacx managed service and support hub.
• Define
Highly effective business and customer requirements refinement process using Contacx design model.
• Design
Design solution utilising Contacx base architecture with required customisations.
• Build
Rapidly build and deploy tailored solution using Contacx experts and deployment tools.
• Launch
Robust but streamlined UAT process supported by Contacx automated testing tools.
• Support & Extend
Rapidly and cost effectively extend solution as required — with optional Contacx managed service and support hub.
Why Us
Why Use Contacx to Set Up Amazon Connect & GenAI Customer Experiences?
There are several tactical and long-term strategic advantages to launching Amazon Connect and AWS AI solutions with us.
Optimised Architecture
Right-sized architecture and best practice services to maximise performance and minimise spend.
GenAI Ready by Design
Built to scale self-service, agent assist, and automation as your AI roadmap evolves.
Proven Journeys
Production-ready contact flows and GenAI patterns for common, high-value use cases.
Safe, Governed, Owned by You
Guardrails, privacy controls, and solutions built entirely in your AWS accounts so you keep the IP.
Beyond Standard Connect Deployments
Delivered with the extras that matter: non-standard services including voicemail, region customisation, and hyper support.
Rapid Integrations Across Your Ecosystem
Seamless integration with SSO, CRM, knowledge bases, and data/BI platforms.
Advanced Reporting & AI Insights
Architecture, extensions and analytics foundations to optimise insights on quality and CX outcomes.
Managed Service
Ongoing monitoring, optimisation, and support to keep Connect and AI performing reliably.
We’re AWS and Amazon Connect specialists with deep technical expertise across the APJ region.
We deliver solutions built entirely on native AWS services so that you keep the IP, avoid unnecessary third-party tools, and gain the freedom to adopt future AWS innovations at your own pace – driving long-term value and reducing lock-in.
Take the next step toward a modern cloud contact centre.
