Elevate your customer experience with AWS Generative AI
We help organisations streamline customer service through intelligent automation, including proactive outbound calls, real-time agent assistance, natural voice and chat bots that resolve common enquiries end-to-end, and more! Our aim is faster resolutions, better experiences, and more scalable operations.
Capabilities
Smarter Experiences Powered by AWS AI
Amazon Bedrock
Generative AI Applications
Amazon Bedrock provides access to leading foundation models for building secure, custom AI. We use it to deliver practical, tailored applications that automate everyday tasks like FAQs, support information capture processes, drive workflows end-to-end, and support customers with self-service functionality across voice and digital channels. Designed to deliver real business outcomes.
Nova Sonic
Real-Time Voice Automation
Nova Sonic enables real-time speech-to-speech conversations that sound natural and human. It replaces rigid IVR menus with intelligent self-service, guiding customers through enquiries, capturing details, and resolving common requests faster, without the friction of traditional “press 1” experiences.
Amazon Q & Contact Lens
AI Support for Agents
Built-in AI support for agents, every day. Amazon Q delivers real-time agent assistance using your approved knowledge, including suggested responses and guidance. Contact Lens adds live insights, sentiment detection, automated evaluations, and quality monitoring. Together, they improve consistency, lift performance, and accelerate resolution times.
Omni-Channel Integration
Amazon Connect unifies voice, chat and digital channels into one customer experience. This ensures AI capabilities work consistently across every interaction, with shared context, observability and reporting. The result is smarter customer service, smoother handoffs, and a consistent experience – no matter where the conversation starts. Built for scale and consistency across every customer touchpoint.
Proactive Notifications & Outbound AI Automation
Automate outbound calls, messages and reminders using real-time triggers and customer data. From appointment confirmations to service updates and payment reminders, proactive automation reduces inbound demand, improves response times, and enhances customer satisfaction, while keeping your team in control. Ideal for high-volume, time-sensitive use cases.
We specialise exclusively in AWS and Amazon Connect AI solutions.
We build using native AWS services, so you retain full ownership, flexibility and control, without proprietary layers or lock-in. Your organisation keeps the IP, can extend and evolve capabilities over time, and stays aligned to enterprise security, governance and compliance requirements.
