Engage Customers Where They Are, Seamlessly with Amazon Connect.
Deliver consistent, high-quality service across voice, chat, email and digital channels with a single, AWS-native contact centre platform ensuring every interaction is informed and part of a single, continuous conversation.
A Single View of Your Customer Delivering a Seamless Experience
One platform for voice, chat, email and tasks
Unify voice, web chat, in-app messaging, SMS, email, and popular digital channels in one Amazon Connect platform. Customers can switch channels without repeating themselves, while agents handle every interaction from a single workspace. This reduces tool switching, improves consistency, and delivers a smoother end-to-end customer experience.
One routing engine across all channels
Route every interaction using one consistent engine, regardless of whether it’s a call, chat, email, or task. Amazon Connect applies skills, availability, priority, and business rules to distribute work fairly and efficiently. The result is reduced wait times, improved workload balance, and more predictable service levels across all channels.
One customer record with full interaction history
Give agents and AI Bots instant visibility of a customer’s journey across calls, chats, emails, and tasks within their workspace. This shared context reduces repetitive questions, improves continuity, and helps agents resolve enquiries faster. It also supports better handovers and a more personalised service experience across every channel.
One data layer for analytics, reporting and AI
Bring all customer interaction data into a unified AWS data layer to enable consistent reporting, cross-channel analytics, and AI-driven insights. This improves visibility across performance and customer outcomes, supports accurate forecasting and workforce planning, and eliminates fragmented reporting spread across multiple platforms and tools.
We specialise exclusively in AWS and Amazon Connect AI solutions.
Every solution is built using native AWS services, so you keep full ownership, flexibility and control with no lock-in, no proprietary layers. Your organisation retains the IP and can extend and evolve your AI capabilities as needs change.
