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4 Practical Applications of Amazon Connect Contact Lens

4 Practical Applications of Amazon Connect Contact Lens

Amazon Connect Contact Lens is a powerful tool designed to provide deeper insights into contact centre operations, improve agent performance, and deliver enhanced customer experiences. This article explores the key features of Amazon Connect Contact Lens and its practical applications, including creating reporting categories, real-time alerts for high-risk customers, theme

Matt Sanders

6 Steps to Pick the Right Cloud Contact Centre Solution.

6 Steps to Pick the Right Cloud Contact Centre Solution.

Conducting a viability assessment on a new cloud contact centre solution can feel overwhelming. In this guide, we'll walk you through our viability assessment approach to help you reduce the complexity and make the right choice!

Matt Sanders

Generative AI & Contact Centres: A Practical Guide

Generative AI & Contact Centres: A Practical Guide

Whilst there has been more than a decade of talk about AI in contact centres, with what many would say have been underwhelming practical applications, the introduction of recent advanced large language models (LLMs… think ChatGPT) is going to change the game.

Matt Sanders